Terms and Conditions

Updated 28th March 2021

General Website Disclaimer
Privacy Policy
Terms of Use

Organisation Dental Health Network Pty Ltd ACN 647 015 156

Phone 0435 869 629

1. General Website Disclaimer

This website is designed to let you know more about our training services and our team. The website is made available subject to this disclaimer, our terms of use www.dentalhealthnetwork.com.au/privacy-and-terms and our privacy policy www.dentalhealthnetwork.com.au/privacy-and-terms.

We aim for our website content to be accurate and up to date but do not accept any responsibility for errors or omissions. We may amend our website content at any time without notice, including making changes to advertised prices on our website. Student information Our website will list the expected CPD outcomes of the course you are applying for. The expected CPD outcomes may not apply to you if you are unable to competently demonstrate the skills being taught in the course.

We pride ourselves on the integrity of our course content, our methods and the DHN brand. To maintain our high standards, all participants will need to meet a certain standard of participation in order to receive a certificate of satisfactory completion for the course. If you do not reach the required competency standard by the completion of the course, we will issue you with a certificate of attendance only. We may also make recommendations for you to improve your competency in the skills being taught.

These recommendations may include that you receive one-on-one training with us or re-attend another training program to improve your skills. You would incur additional costs for these options however we are here to help you succeed and any decisions to undertake further training are completely up to you.

As you are aware, CPD outcomes and the ability to apply CPD learnings for your continual development as a dental health professional are based on a self-assessment process. We can teach you the content, provide you with hands-on experience and mentor you during the training, however the final responsibility for your self-assessment remains with you. It is your decision to decide if the training you have completed has given you the skills to competently include the skill within your scope of practice.

Patient information

While our website focuses on the Dental Health Network training we provide, we may also have information on our website for persons wishing to participate in the training program as patients. This may include information about the types of dental candidates that would be suitable to participate in our training as patients. No part of the information provided on our website is intended to be taken as treatment, advice or diagnosis of your dental or other health needs. Do not use the information on our website to self-diagnose or as a reason to delay seeking professional dental or medical advice. You must see a dentist and discuss options for treatment prior to making any decision about your dental treatment. Always seek the advice of a health care professional for appropriate medical advice.

If you apply to be a participant patient for our training services, your application may not be accepted by us. The training services we offer cover a limited scope of dental treatments and not all applicants will meet the criteria. If your application is unsuccessful, we may make recommendations for you for your future dental care however we will not follow up to make sure you have arranged dental care. This is your responsibility, not ours.

If your application is successful, please note:

Even though supervision will be provided by an experienced dentist, dental work carried out by students carries risk. You must discuss these risks and any concerns you have with the supervising dentist before agreeing to any treatment.

If we agree to include you in the dental training, there is no guarantee that your dental work will be completed. For example, if your dental requirements change between our initial assessment and the date of intended treatment or there are underlying conditions or complications that come to light, we may not be able to offer you the treatment discussed or complete the intended treatment. In these circumstances, you may need to seek dental treatment elsewhere.

Any case studies included on our website (including images of decayed teeth where we infer a treatment might fix the dental impairment shown in the image) may have been created from a compilation of the circumstances affecting more than one patient and may not apply to your circumstances. Results achieved with one patient or student may not be achievable with another patient or student.

Where we have used case studies of real patients (if any), we have first obtained their permission to use their personal information and any associated images. Names will likely have been changed.

Information which is submitted through our contact and/or enquiry pages on the website will be used subject to our privacy policy for the sole purpose of assisting with your enquiry and providing general information only. End.

2. Privacy Policy

This privacy policy sets out how Dental Health Network Pty Ltd ACN 647 015 156 handles your personal information. We do our best to comply with Australian privacy legislation including the Privacy Principals, and the laws that deal with the management of health records (where applicable).

By using our website or our services, you are indicating that you accept the terms of our privacy policy. If you do not agree with any part of this privacy policy, you must not provide us with your personal information.

We may update this policy from time to time and the new terms will take effect from the date the new policy is made available on our website. The new terms will apply to information we currently hold as well as new information we collect. We have included a ‘last updated’ date at the top to help you keep track of any changes.

Personal information is information about you that, by itself or when combined with other information, identifies you. This may include, for example, your name and address, government identifiers, health fund details etc.

We collect, hold, use and disclose personal information for the purpose of letting you know about our products and services and for providing our services. You may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.

Staying Anonymous

You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information. For example, by contacting us for information about a course. To meet our obligations, we cannot accept enrolments for students or applications from patients without collecting personal information about you.

Collecting personal information

At all times we try to only collect the information we need to provide our products and services to you or to provide you with the service or action you have requested.

The main way we collect personal information about you is when you give it to us, for example:

-when you contact us by phone or email

-when you submit information to our website by filling in the contact form

-when you ask us for access to information we hold about you

You agree that we may keep your personal information for 7 years after your last contact with us if you are an adult. We retain information of minors for a longer period however our services are not designed or targeted at children.

Indirect collection

We aim to only collect information directly from you, however there are circumstances where we may also receive information from other parties, for example:

If you are participating in our training as a patient:

-if you give us permission, we may get information about your past treatment from My Health Record.

-if you are receiving treatment from an allied health practitioner, like an orthodontist or doctor, we will receive information from that practitioner so that our treatment for you is consistent with their treatment;

-if you are referred to us by another practitioner, you may give them permission to send us your information and we will receive it from them.

-if you have dental x-rays or similar imaging completed by a third party provider, we may receive information about you directly from that third party provider.

-you may have provided your information to an authorised agent of ours that conducts initial interviews and passes that information onto us before we see you.

-we may send and receive information with service providers you nominate eg Medicare, your private health insurer, dental finance plan provider or similar services, or

-or there may be circumstances similar to those described above where we receive information about you.

If you are a student:

-we will necessarily cross check your qualifications, insurance and applicable registration with the Dental Health Board,

-we may also seek additional information from other sources for registration purposes.

We do not actively seek additional information from other sources for registration purposes.

Personal information of children or people without legal capacity

Our services are not designed for or targeted at minors. For persons participating in our training as patients, our services are not designed for nor targeted at persons lacking legal capacity to give consent for treatment however if this scenario does arise, we will obtain the personal information of the guardian or carer for that person and discuss and obtain consent for treatment with that guardian or carer.

Collecting sensitive information

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We must collect information about your current health (and, if you are a patient, past treatment) so that we can deliver our services to you safely. Some information about your racial or ethnic origin may also be used in ensuring we provide you with safe and culturally appropriate services where possible. We look after sensitive information in a way that is consistent with the requirements of health records and privacy legislation.

Social Networking Services and links to other websites

We may provide links to other websites or use social media services such as Facebook to communicate with the public about our services. These sites have their own privacy policies. When you communicate with us using these services, we may collect your personal information. We may have an agent acting on our behalf that monitors and runs our social media sites. In this scenario, they will pass relevant information onto us. We will only use it to help us to communicate with you and the public or for our business purposes. The social media service will also handle your personal information for its own purposes.

Testimonials

For persons participating in our training as a patient: As a regulated health profession in Australia, we are not permitted to accept testimonials from you. This does not stop you from saying nice things about us on your own social media account or letting your friends and family know about your experience of our services. We simply cannot publish anything you say about our dental services on our website, social media or in any other platform over which we have control.

For persons participating in our training as a student: If you provide us with testimonial style information, you agree to our use of your testimonial for our business and marketing purposes for as long as the testimonial remains relevant to our business. Testimonials may not contain information about clinical outcomes of the training and you authorise us to edit your testimonial if required (provided we do not change the intention of your testimonial).

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies. The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. We may also use that information to show you advertising about our services. To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.

Security and overseas recipients

Our paper records are only available to authorised personnel. Paper records are stored securely when not in use. Access to our online systems is also limited. We use appropriate password protection for our systems.

We rely on third party providers such as document management systems, text messaging services, email services and so on that may be located overseas or may have storage or processing facilities located overseas. Unfortunately, few service providers are able to offer storage facilities located in Australia only. We aim to use only reputable providers who are able to store the information you have provided to us securely. For document management and some administrative services, we intend to use shared services with another dental clinic. Where we do so, we will ensure the other clinic also complies with the Australian Privacy legislation including the Privacy Principals, and the laws that deal with the management of health records (where applicable).

When you use our services, you agree to the incidental transfer of your data overseas. What this means for you is that your information may be accessible by the agencies of foreign governments where the data is located or accessible in Countries that have a lower level of Privacy protection that Australia.

Disclosure

The information that we collect about you is used for providing our training services, providing you with treatment (where you are participating in our training services as a patient), keeping you up to date with our services and as set out in this policy. We do not otherwise publish, give away or sell your personal information.

Where applicable and with your permission, we will:

-upload your treatment and other health information to My Health Record,

- share your personal information with other treating practitioners or third parties,

- share your personal information with a parent, guardian, or carer (note that consent is not always required for this one) or with a close family member in accordance with recognised customs of medical practice, or

-use your personal information to conduct research or improve the teaching outcomes of our training.

We may share information with our advisors for the purpose of obtaining their advice about our business, and they will be restricted against using that information for any other purpose. We will disclose your personal information to Medicare and/or your private health insurer as required. We will also disclose your personal information when legally compelled to do so in cooperation with the police, where required by law, or otherwise in compliance with Australian privacy law.

If we receive a request about your participation in our training from the Dental Health Board, AHPRA or similar authority, we will comply with their request to the extent we are required to do so. At a minimum, we will provide them with your name and your contact details, the dates you undertook training and whether you successfully completed the training.

If our business is sold, you will be notified at the last known address (postal or electronic) we have for you in our records, and your personal information will be transferred to the purchaser, provided they have a privacy policy in place that has protections similar or better than this policy. You may also ask us to have your information transferred to another practitioner.

Accessing and correcting your personal information

Where you have participated in our training as a patient, you may ask us to send a copy of your records to a new treating practitioner. We may request identification from you prior to actioning this request or any of the actions below.

You may also request a copy of the information we hold about you, subject to certain exceptions. We do not charge a fee for your access request however we may charge an administration fee for providing a copy of your personal information. You may request to amend or correct your personal information. There are some limitations around these requests and, if we do not agree with your requested change, we will let you know and will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please write to contact us using any of the details set out at the beginning of this privacy policy and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au

End.

3. Website Terms of Use

Our website www.dentalhealthnetwork.com.au is designed to showcase and provide information about our Dental Health Network training programs and is made available by Dental Health Network Pty Ltd ACN 647 015 156 (‘DHN’). Our goal for our website is to let you know more about the training we offer, our team and facilities, upcoming courses and pricing.

By using this website, you are agreeing to be automatically bound by these terms of use, our disclaimer, privacy policy, and any other policies or legal notices linked from our website (collectively called our ‘terms’). Our terms form the entire agreement between you and us in respect of your use of this website.

If you use our Dental Health Network training services (participating either as a student or a patient), some of our terms also apply to these services plus we may enter into further agreements with you. We encourage you to carefully read and understand our terms before using the website or any of our services.

If you don’t agree, your remedy is to stop using our website or services. By using our services or continuing to use this website, you are indicating to us that you agree to our terms.

We may update our terms from time to time and the new provisions will apply from the date they are updated.

We have included a ‘last updated’ date at the top of these terms to help you keep track of any changes.

Feedback, comments or complaints

If you have any questions, please contact us and we will usually respond to all enquiries within two business days.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms.

You agree not to:

-hack into areas of this website that are not intentionally made available to you or decompile, reverse engineer, or try to copy or imitate any part of this website or underlying content,

- use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party's use and enjoyment of this website, or

-use this website or our services in a manner which may cause harm to our business or staff, including reputational damage.

Promoted Services - disclaimer

If we promote third party products or services via our website, it is because we believe the services may be useful for our students or users. You must exercise your own judgment, based upon your own personal circumstances, before purchasing third party products or services and satisfy yourself that the terms and conditions of any third party product or service are appropriate for your use. We may gain a benefit if you use a third party product or service we have promoted on our website.

Links disclaimer

This website may contain links to other websites (linked sites). The linked sites are not under our control and we are not responsible for the contents of a linked site. We are not responsible for any form of transmission received from any linked site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Copyright, trademarks and other intellectual property

We own the intellectual property rights in the content of this website or have permission to use or display the material on this website. We make the content available for the personal use of users or students or potential students or patients for their use in assessing or using our services.

You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements or other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us.

Permission: Where we may material available to do so, you may access, download, or print material from the website for your personal use only. Sharing without prior permission is expressly prohibited. You are not permitted to use our copyright material for commercial purposes of any sort. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.

Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content or our intellectual property.

Copyright infringement

If we believe you have infringed our intellectual property rights, we will contact you and ask you to stop.

If you believe that there is material on our website that infringes third party intellectual property rights, please contact us, using the details above, with sufficient information to enable us to determine who is the owner of the intellectual property. If we form the reasonable belief that there has been an infringement, then we will remove it from our website. Be aware that you may be sued if you knowingly make any misrepresentations when providing information to us about intellectual property infringement.

Social Media

If you connect with us on social media, we expect you to behave in a mature and respectful way on our social media pages. We may remove people, posts or comments from our social media pages if, in our sole discretion, we deem the behaviour of that person to be inappropriate. This includes users who make disparaging comments or posts about us, our courses, our business or other users. We may also remove posts or comments which discuss clinical aspects of our training services, as there are strict rules we must comply with around testimonial information. We do not guarantee that we will monitor our social media pages.

Any information you post on social media becomes publicly available and subject to the social media account privacy settings. We recommend that you be mindful of what personal information you share on our social media pages.

Security

We make reasonable efforts to maintain the security of our website. However, we do not guarantee that security. We accept no liability for any computer virus or technological problems arising from your use of our website that we do not intentionally cause or that are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.

Continuous accessibility to the website is dependent upon third party services as well as our own internal operations. As a result, the website may be inaccessible from time to time.

Disclaimer

We do not accept any liability for your use or misuse or misinterpretation of our website or website content. Please read our full disclaimer here. Our disclaimer also contains important information about CPD eligibility and scope of practice considerations relating to the training we offer.

Limitation of liability

We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of Australian Consumer Law.

Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.

In relation to our Dental Health Network training services, we will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of our services in any way, subject to the requirements of Australian Consumer Law and our professional requirements.

These limitations of liability apply to the fullest extent permitted by law and will survive any termination or expiration of this agreement or your use of this website or our dental services.

Indemnity

You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

-your unauthorised use of this website, or products or services included or advertised on this website, and/or

-your breach of our terms.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of this website.

You may provide notice to us through the contact us page or otherwise by email addressed to ‘the Practice Manager’ and sent to the email address set out above. We may provide notice to you via email or other electronic means.

Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorized, it is your responsibility to stop using this website.

Validity

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

End.